Effective Date: June 2026
Last Updated: June 2026
PLEASE READ THIS PRIVACY & SECURITY POLICY CAREFULLY BEFORE USING THE PROGARDEN PLATFORM.
This Privacy & Security Policy explains how ProGarden ("ProGarden", "Company", "we", "our", or "us") collects, stores, processes, protects, uses, and manages user and partner information while operating the ProGarden Gardener App and related workforce systems.
By accessing, registering, or using the ProGarden platform, you acknowledge that you have read, understood, and agreed to this Privacy & Security Policy.
ProGarden is a gardening workforce and service management platform designed to connect independent gardening service partners with gardening-related service opportunities.
The platform may include:
Business Address:
Instart Foundation, Kalkaji, New Delhi, India
Support Contact:
+91 9873892971
To operate the platform securely and efficiently, ProGarden may collect the following information:
A. PERSONAL INFORMATION
B. KYC & VERIFICATION DATA
C. PAYMENT & FINANCIAL DATA
D. LOCATION DATA
The app may collect:
E. DEVICE & PLATFORM DATA
Collected information may be used for:
By using the ProGarden platform, the Partner expressly consents to GPS and location access for operational purposes. Location tracking may remain active while a job is accepted, during navigation, during active work sessions, and until work completion. This is required for service verification, workforce management, operational safety, and fraud prevention.
ProGarden implements commercially reasonable security safeguards including restricted system access, secure authentication systems, encrypted operational systems, internal monitoring, activity logging, and fraud detection systems.
However, no digital platform can guarantee complete security or immunity from unauthorized access. Users are responsible for maintaining device security, protecting login credentials, and preventing unauthorized access to their accounts.
ProGarden does not publicly sell personal information. Data may only be shared where reasonably necessary with payment processors, banking partners, eKYC verification providers, cloud hosting systems, analytics providers, communication providers, or legal authorities where required by law.
Partners must provide genuine and accurate verification documents. The following are strictly prohibited: fake verification documents, edited verification images, identity impersonation, selfie spoofing, or fraudulent verification attempts.
ProGarden reserves the right to reject verification, suspend accounts, freeze payouts, permanently block accounts, and report suspicious activity to authorities where legally necessary.
ProGarden may process bank transfers, UPI payouts, wallet transactions, rewards, and promotional incentives. Partners are responsible for ensuring correct bank details, active UPI IDs, and accurate payout information. ProGarden shall not be responsible for payout failures caused by incorrect account details, banking downtime, UPI server issues, technical outages, or third-party payment interruptions.
Partners may upload before/after work photos, gardening project images, service-related content, and work portfolio material. Partners must ensure uploaded content is genuine, customer privacy is respected, and unauthorized personal information is not disclosed.
By using the platform, users consent to receiving app notifications, payment alerts, OTP verification, support communication, operational updates, WhatsApp messages, SMS notifications, and security alerts.
ProGarden reserves the right to monitor suspicious activity, investigate misuse, restrict platform access, suspend accounts, freeze payouts, or permanently terminate accounts where reasonably necessary for fraud prevention, safety, legal compliance, operational protection, or policy enforcement.
Certain records may be retained even after account deletion requests for fraud investigations, legal compliance, financial auditing, tax obligations, payout history, and operational dispute resolution.
The ProGarden platform is intended only for individuals legally eligible to provide services under applicable Indian laws. Users below the legally permitted age are prohibited from using the platform.
ProGarden shall not be liable for unauthorized account access, internet/network failures, banking delays, cyberattacks, device compromise, third-party misuse, indirect losses, or consequential damages. Users acknowledge that use of digital services carries inherent operational and technical risks.
ProGarden may modify or update this Privacy & Security Policy at any time. Continued use of the platform after updates constitutes acceptance of revised policies.
For privacy, security, verification, or data-related concerns:
ProGarden Support
📍 Instart Foundation, Kalkaji, New Delhi, India
📞 +91 9873892971
By registering or using the ProGarden platform, the user expressly consents to collection of personal data, KYC verification, location tracking, operational monitoring, payment processing, and platform communications as described in this Privacy & Security Policy.
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